Shipping Policy

SHIPPING POLICY

Order Processing

At Emily’s Closet, every order is prepared with attention to detail to ensure quality and accuracy.

  • Processing time: 1–3 business days
  • Orders placed on weekends or public holidays are processed on the next business day

Once your order has been processed, it will be dispatched for shipping.

Delivery Time

Estimated delivery time is 5–15 business days, depending on your location.

We work with reliable international shipping partners to ensure safe and efficient delivery.
After your order has been shipped, you will receive a confirmation email including your tracking information.

Shipping Costs

We offer free shipping on all orders, with no minimum purchase required.

  • No hidden fees
  • No additional delivery charges
  • Your order is delivered directly to your address at no extra cost

Placing an Order

Ordering from Emily’s Closet is simple:

  1. Select your preferred items and add them to your cart
  2. Proceed to checkout and verify your shipping details carefully
  3. Choose your payment method — all payments are secured with SSL encryption
  4. Complete your order and receive a confirmation email

Shipping Delays & Availability

While we aim to deliver within the estimated timeframe, delays may occasionally occur due to:

  • High seasonal demand
  • International shipping disruptions
  • Customs processing

If any delays arise, we will do our best to keep you informed and ensure your order arrives as soon as possible.

Customer Support

For questions, special requests, or urgent inquiries, feel free to contact us:

Emily’s Closet
Email: canada2wear@gmail.com

Our support team is always ready to assist you.

Shipping Insurance

To provide additional peace of mind, Emily’s Closet offers optional Shipping Insurance at checkout.

Coverage Includes

Lost Packages
If your order is lost during transit or does not arrive, we will send a replacement at no additional cost.

Damaged Deliveries
If your package arrives damaged or opened, we will replace the affected items free of charge.

How to Submit a Claim

If you purchased Shipping Insurance:

  1. Contact us at canada2wear@gmail.com within 7 days of delivery (or expected delivery date)
  2. Provide:
    • Your order number
    • Tracking details (for lost packages)
    • Photos of the damage (if applicable)

Once approved, we will arrange a replacement as quickly as possible.

Exclusions

Shipping Insurance does not cover:

  • Incorrect or incomplete addresses provided by the customer
  • Packages marked as delivered but lost or stolen afterward
  • Delays caused by shipping carriers or customs authorities